Keys to Optimizing Digital Engagement for Online LendingClick here to listen to recording
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Studies show that acquiring a new banking customer can costs an average of ~$200 to ~$500 per customer. Keeping these customers happy is crucial but challenging for an industry where demand for digital engagement is setting customer expectations higher than ever. This is especially true for the emerging fintech sector that do not have traditional brick and mortar outlets to drive service, relying sole on digital communication.
Yet, only 25% of all businesses feel confident they can handle complex digital interactions and a whopping 63% of organizations are not measuring their ability to honor channel preference. In this environment, the role of a modern contact center is a key strategic advantage.
As the financial industries evolve to leverage technology, so must the contact centers that support them. Join financial services contact center leaders and digital solutions innovators as they discuss how to evolve traditional contact centers into a digital environment.
General Manager Digital Contact Center Solutions
American First Finance
Sr. Manager, Collections Strategy
First National Bank of Omaha (FNBO)
Wednesday, March 20
2:00 PM - 3:00 PM eastern