- Registration & Payment
What is included in my ticket?
Your ticket includes access to the Conference and Expo Hall.I am no longer able to attend. What is your cancellation or refund policy?
We allow refunds up to 15 business days prior to the event date. You may cancel your own ticket by clicking through your confirmation email and going to "Modify my Registration." If you are requesting a refund after the 15 business day deadline, we can provide a credit towards a future event or transfer your ticket to a colleague. Please contact us at email@example.com for credits and transfers.I am attending on behalf of a LendIt Fintech sponsor, how do I register?
The sponsoring company you represent was sent registration instructions. Please follow up with the respective team member of the sponsoring company for further instructions.I am already registered but discovered a new promotional discount, can I apply this?
Any promotional codes received, passed the point of registration, cannot be used retroactively.Is there a special rate for attending only certain days of the conference?
Your tickets provide you access to all days of the event. We do not offer one-day passes however, the days you wish to attend are up to your discretion.Are there complimentary tickets available for particular types of attendees?
We do offer special discounted pricing for certain attendees including students, government agencies, startups and others. To apply for special pricing, please email firstname.lastname@example.org.Do you ever sell out of tickets?
We do not sell out of tickets however, the earlier you register the lower the ticket price. Also those who register early are given updates for networking opportunities and early access to our agenda.I need an Invoice of my registration for my accounting department, where can I find that?
You may print your own invoice by going through your confirmation email and selecting to "Print your Invoice".I need to utilize an alternative payment method. Can LendIt Fintech accommodate invoices or wires?
If you are experiencing issues with registering online using a credit card, we can accomodate alternate methods. Please reach out to email@example.com for assistance.I can only attend one day, can I share my pass with my colleague?
Unfortunately, the pass you purchased is useable by only one ticket holder. Swapping of passes between conference days is not permitted as it is a security and identity matter.I can no longer attend, can I transfer my pass to a colleague?
Yes, you can transfer your ticket to a colleague or business partner. All ticket transfer requests must be submitted in writing 5 business days before the event to firstname.lastname@example.org. Please note that this ticket is only available for one person to use. You cannot transfer passes after the conference has already started.Badge & Bracelet Policy
By registering for this event you hereby agree to our Badge & Bracelet policy. If you should lose/break your bracelet or your badge, you will be charged a replacement fee of $150. If you should lose your badge and your bracelet, you will be charged the full price of our standard ticket, $2,995.
I can’t locate my registration confirmation email.
If you are having trouble finding your confirmation email or did not receive one please click here, enter in the email address you registered with and select to Resend Confirmation Number Now. If you are still having issues, please email email@example.comWhere and when is the event?
LendIt Fintech USA 2019 will take place from April 8 - 9 at Moscone West in San Francisco, California. You can find more information on the location of our venues by going to our Venue page.Is there a shuttle from local airports/train terminals/hotels to the event?
We do not provide transportation services to the Moscone West. We have room-blocks at discounted rates with 5 conveniently located hotels. You can check out those hotels here.Where can I find hotel recommendations and block rates?
LendIt Fintech has arranged special room rates at 5 hotels. You can find them on this page.I have dietary restrictions/food allergies, can you accommodate special requests?
We can accomodate most dietary restrictions. In the registration process we ask for your dietary restrictions and allergy details, which are taken into consideration when planning the catering for our events. If you believe you may have forgotten to notify us during the registration process, please email firstname.lastname@example.org, that way we can notify our catering vendor of any potential requests.Does LendIt assist with invitation letters for those who need a visa to travel and attend?
Yes, we can provide an Invitation Letter once you have registered. Please email email@example.com for assistance. In the case that your application is rejected, LendIt will refund you the full ticket price at no fee.To whom can I speak about my company becoming a sponsor of one of your events?
For questions about sponsoring, please fill out this application to be directed to our Sales team for further information.My company is an event sponsor. When and how will I receive information about preparation and booth setup?
Our operations team will send you a welcome email with instructions on setting up your booth/space and an exhibitor manual containing detailed instructions.I am a confirmed speaker, with whom do I coordinate?
You will coordinate with our Speaker Manager, Todd Anderson. Todd will help to answer any speaker related questions, collect all slide presentation material and be available on site to help manage all on site requests. He can be reached at firstname.lastname@example.org.What are LendIt’s audio and videotaping policies?
We do not allow professional crews to record or photograph unless they have been screened and approved by the LendIt Team. However, filming and photography with an attendees personal electronic device (such as cell-phone, tablet or handheld device) is allowed as long as one refrains from utilizing flash or disrupting the experience of the speaker and fellow delegates.How can I best network at the event?
We have plenty of support for your networking with colleagues, customer prospects, investors, and experts. Networking opportunities include a mobile app with meeting scheduling; dedicated tables for meetings; event VIP support for arranging 1-on-1's, and "power hours" between sessions each morning and afternoon. See www.lendit.com/usa/2019/networking.Where can I access the Attendee List?
- Event Content / Website / Mobile App
When will the detailed agenda be available?
We will send out an email announcing when our full agenda is ready for viewing. If you wish to view the preliminary agenda, please click here.When is the trade show at the event? Who can visit the expo floor?
In order to visit the trade show floor, a ticket must be purchased to our event; there are no "expo only" passes. We encourage all delegates to visit our expo floor as it is an excellent place for networking and building relationships with your peers.I'd like to propose a speaker/topic for LendIt's events. How can I submit my idea?
All speaker-related inquiries will be obtained by submitting a Speaker Request Form.Will speaker presentation materials be shared?
Yes, speaker PowerPoint presentations will be posted on our Blog following the close of the conference.Will the sessions be videotaped and available to view online?
Yes, our website’s Videos page usually includes all keynotes, sessions, panels, PitchIt, company demos and opening/closing remarks following the close of the conference.What features does your event mobile app provide?Brella allows attendees to match based off of their specific interests and set up 1:1 meetings based off that criteria. You can filter by industry and interest. For more information please visit our networking page.When will the mobile app be released?
The mobile app for LendIt Fintech USA 2019 has yet to be released, however once it is launched, all registered attendees will receive instructions on how to download and log-in.I am having trouble logging into the mobile app.
If you are experiencing issues with logging in, make sure you are registered for the event. You should have received an email inviting you to download the app. If you are registered and are still experiencing trouble, please try and reset your password. If you are still experiencing trouble please contact email@example.com.
- Ongoing Interaction with LendIt Fintech
What is the corporate email for LendIt Fintech?
LendIt Fintech's general email inbox is firstname.lastname@example.org.What is LendIt Fintech's mailing address?
LendIt Fintech's mailing address is 335 Madison Avenue, 16th Floor, NY, NY 10017.How do I sign up to receive updates from LendIt?
Please provide your first name, last name and email address via the "Get Updates” signup which is located at the bottom/footer of every LendIt webpage.Does LendIt host events beyond the primary conferences listed on the website?
LendIt Fintech offers an informative webinar series (see lendit.com/forums) covering a range of fintech interests, and we co-organize meetups in cities around the world. The meetups typically are posted on our partner's sites; we encourage you to sign up for LendIt Fintech's news email to receive timely notifications, via "Get Updates" in the footer of our website pages.How can my company partner with LendIt Fintech?
In addition to becoming a Sponsor at one of our events - from hosting a booth to sponsoring an entire content track - companies have formed partnerships with LendIt to co-organize one or a series of webinars, meetups or media partnerships. For more information on partnering with LendIt Fintech, please contact us at email@example.com.How can I reach LendIt Fintech's Media/PR team?
For the Media/PR group in LendIt Fintech's Marketing department, please write firstname.lastname@example.org.
- Booth Information
Where is the exhibit hall located?
The exhibit hall is located on the lobby level at Moscone West Convention CenterWhat is my booth #?
Your booth number is listed on your sponsor/exhibitor agreement. If you do not have access to your agreement, please email email@example.com to request it.Is the exhibit hall carpeted?
The exhibit hall is not carpeted. In an effort to be more environmentally conscious, LendIt Fintech will be changing from full width aisle carpet to 6’ wide aisle runners. Additionally, we will no longer require booths to be carpeted. However, if you are interested in carpet, padding or other flooring options for your booth, please visit Freeman Online.How do I order services and materials for my booth?Can I serve food and beverage at my booth?
You may serve food and beverage at your stand. All food and beverage must be provided by Savor, the exclusive caterer at Moscone West.Where should I ship my materials for the event?
Please arrange for all shipments to be sent to the Freeman Advance Warehouse beginning on March 6 making sure all goods are received by March 29. If shipment arrives to the warehouse before this date, storage fees will apply. Please refer to the this site for information on shipping. You can also find Warehouse Shipping Labels here.
If you plan on shipping directly to Moscone West, shipments will only be received on Sunday, April 7. Goods that arrive before this date will be turned away.What is the procedure if I plan to hand deliver my materials to the Moscone West on move-in day?
Goods can only be delivered to Moscone West on Sunday, April 7.
If you plan on hand carrying your goods into Moscone, please note, no wheeled carts are allowed.
- General Information
For any questions related to your sponsorship, please contact your Relationship Manager.
Exhibitor Manual - Where do I find the exhibitor manual and other logistical information related to planning for the event?
- Danielle Poppens: firstname.lastname@example.org
- Matt Murnane email@example.com
- Gus Chang: firstname.lastname@example.org
- Suzanne Zinn email@example.com
The exhibitor manual can be downloaded by following this link. The manual contains information on ordering services, hotels, shipping and material handling, and general tips for participating at LendIt Fintech USA.
- Key Dates/Times
Action Deadline Company Logo & Description Upon booth confirmation Speaker Photo & Bio Upon speaker confirmation LendIt Industry Awards Nomination Application February 15 Guest Blogs and Whitepapers* February 15 Sponsor Meeting Pod Graphics (6x6 structure)* February 22 Sponsor Meeting Room Graphics (10x20 or 20x20)* February 22 Start up Kiosk Graphics* February 22 Turnkey Booth Graphics* February 22 Sponsor Banner Artwork/Graphics Deadline* February 22 Shipments may begin arriving at Freeman warehouse March 6 Exhibitor Appointed Contractor (EAC) Form March 15 Exhibitor Appointed Contractor (EAC) Certificate of Insurance (EACs will not be allowed on the show floor without proof of insurance) March 15 Freeman Advance Order Discount Deadline (Furniture carpet accessories electrical labor) March 15 Sponsor & Exhibitor Registration March 15 Hotel Reservation March 15 Telecommunication Orders (Moscone) March 15 Last Day for Shipments to Freeman warehouse March 29 Submit Press Release April 1
*where applicable per your company sponsor/exhibitor agreement.Where is the event being held?
LendIt Fintech USA is being held at:
Moscone West Convention Center
747 Howard St
San Francisco, CA 94103Is there parking at the Moscone West?
The closest parking lot to Moscone West is 255 3rd Street San Francisco, CA 94103
For more information and parking rates please visit: https://www.sfmta.com/garages-lots/moscone-center-garage
- Registration DetailsHow do I register my colleagues using our complimentary passes?
Go to LendIt Fintech Registration and enter all the relevant information. At the “Submit Payment” page, enter your company’s Complimentary Registration Pass Code as the “Discount Code” to finalize their registration.How many complimentary all-access passes does my company receive?
The number of all-access complimentary passes included in your package is listed on your sponsorship/exhibitor agreement. If you do not have access to your agreement, please email firstname.lastname@example.org and we will provide you with this information.
Please have your team Register for their complementary all-access passes by March 15.When and where can I pick up my badges/passes for the event?
You can pick up your badges on Sunday, April 7th from 10:00AM - 5:00PM. Registration is located in the lobby of Moscone West Convention Center.What is Lead Retrieval?
Lead retrieval is a means for capturing sales leads generated at LendIt Fintech USA. Enhance your experience at LendIt Fintech with Cvent’s easy-to-use lead retrieval tool. Cvent, our registration vendor, gives two options for using their lead retrieval tool; bring your own device license or a device rental license. For more information regarding pricing and how to setup your portal, please contact us at email@example.com.