- Registration & Payment
What is included in my ticket?
Your ticket includes access to the Conference and Expo Hall. As well as access to the Pub Crawl on 19 November.I am no longer able to attend. What is your cancellation or refund policy?
We allow refunds up to 15 business days prior to the event date. You may cancel your own ticket by clicking through your confirmation email and going to "Modify my Registration." If you are requesting a refund after the 15 business day deadline, we can provide a credit towards a future event or transfer your ticket to a colleague. Please contact us at firstname.lastname@example.org for credits and transfers.I am attending on behalf of an event sponsor company, how do I register?
The sponsoring company you represent was sent registration instructions. Please follow up with the respective team member of the sponsoring company for further instructions.I am already registered but discovered a new promotional discount, can I apply this?
Any promotional codes received past the point of registration cannot be used retroactively.Is there a special rate for attending only certain days of the conference?
Your tickets provide you access to all days of the event. We do not offer one-day passes however, the days you wish to attend are up to your discretion.Are there complimentary tickets available for particular types of attendees?
We do offer special discounted pricing for certain attendees including students, government agencies, startups and others. To apply for special pricing, please see the Registration page, register.lendit.com or email email@example.com.Do you ever sell out of tickets?
We do not sell out of tickets however, the earlier you register the lower the ticket price will be. Those who register early are given updates for networking opportunities and early access to our agenda.Why am I charged VAT (value-added tax) on my registration?
VAT is applied to all registrations for our Europe event held in the United Kingdom. The standard VAT fee of 20% is applied to your sub-total cost. Whether you reside in the UK, in the EU or elsewhere, VAT is applied. If you have an United Kingdom VAT ID and wish to obtain a VAT receipt, please contact firstname.lastname@example.org with your VAT ID number and we will send you a receipt for your records.I need an Invoice of my registration for my Accounting department, where can I find that?
You may print your own invoice by clicking through your confirmation email and going to "Modify my Registration". Once you are there you will see a button that says "Print your Invoice".I need to utilize an alternative payment method. Can LendIt Fintech accommodate invoices or wires?
If you are experiencing issues registering online with a credit card, we can accommodate alternative methods. Please reach out to email@example.com for assistance.I can only attend one day, can I share my pass with my colleague?
Unfortunately, the pass you purchased is useable by only one ticket holder. Swapping of passes between conference days is not permitted as it is a security and identity matter.I can no longer attend, can I transfer my pass to a colleague?
Yes, you can transfer your ticket to a colleague or business partner. All ticket transfer requests must be submitted in writing 5 business days before the event to firstname.lastname@example.org. Please note that this ticket is only available for one person to use. You cannot transfer passes after the conference has already started.
I can’t locate my registration confirmation email.
If you are having trouble finding your confirmation email or did not receive one, please email email@example.com.I can’t locate my registration confirmation email.
LendIt Fintech Europe 2018 will take place from 19 November - 20 November at the Business Design Centre in Islington, London, UK. You can find more information on the location of our venues by going to our Venue page.Is there a shuttle from local airports/train terminals/hotels to the event?
We do not provide transportation services to the Business Design Centre. We have room-blocks at discounted rates at two hotels. You can check out those hotels here. If you live in London or are staying elsewhere, our location is easily accessible using The Tube or by car.Where can I find hotel recommendations and block rates?I have dietary restrictions/food allergies, can you accommodate special requests?
We can accomodate most dietary restrictions. In the registration process we ask for your dietary restrictions and allergy details, which are taken into consideration when planning the catering for our events. If you believe you may have forgotten to notify us during the registration process, please email firstname.lastname@example.org, so we can notify our catering vendor of any potential requests.Does LendIt Fintech assist with invitation letters for those who need a visa to travel and attend?
Yes, we can provide an Invitation Letter once you have registered. Please email email@example.com for assistance. In the case that your appplication is rejected, LendIt Fintech will refund you the full ticket price at no fee.To whom can I speak about my company becoming a sponsor of one of your events?
For questions about sponsoring, please fill out this application to be directed to our Sales team for further information.My company is an event sponsor. When and how will I receive information about preparation and stand setup?
Our operations team will send you a welcome email with instructions on setting up your stand/space and an exhibitor manual containing detailed instructions.I am a confirmed speaker, with whom do I coordinate?
You will coordinate with our Speaker Manager, Todd Anderson. Todd will help to answer any speaker related questions, collect all slide presentation material and be available on site to help manage all on site requests. He can be reached at firstname.lastname@example.org.What are LendIt Fintech’s audio and videotaping policies?
We do not allow professional crews to record or photograph unless they have been screened and approved by the LendIt Fintech Team. However, filming and photography with an attendee's personal electronic device (such as cell-phone, tablet or handheld device) is allowed as long as one refrains from utilizing flash or disrupting the experience of the speaker and fellow delegates.How can I best network at the event?
We have plenty of support for your networking with colleagues, customer prospects, investors, and experts. Networking opportunities include a mobile app with meeting scheduling; dedicated tables for meetings; event VIP support for arranging 1-on-1's, and "power hours" between sessions each morning and afternoon. See www.lendit.com/europe/2018/networking.Where can I access the Attendee List?
- Event Content / Website / Mobile App
When will the detailed agenda be available?
We will send out an email announcing when our agenda is ready for viewing.When is the trade show at the event? Who can visit this expo floor?
In order to visit the trade show floor, a ticket must be purchased to our event; there are no "expo only" passes. We encourage all delegates to visit our expo floor as it is an excellent place for networking and building relationships with your peers.I'd like to propose a speaker/topic for LendIt Fintech's events. How can I submit my idea?
All speaker-related inquiries may be submitted via our Speaker Request Form.Will speaker presentation materials be shared?
Yes, speaker PowerPoint presentations will be posted on our Blog following the close of the conference.Will the sessions be videotaped and available to view online?
Yes, our website’s Videos page usually includes all keynotes, sessions, panels, PitchIt, company demos and opening/closing remarks following the close of the conference.When will the mobile app be released?
The mobile app for LendIt Fintech Europe 2018 has yet to be released. Once it is launched, all registered attendees will receive instructions on how to download and log-in.I am having trouble logging into the mobile app.
If you are experiencing issues with logging in, make sure you are registered for the event. You should have received an email inviting you to download the app. If you are registered and are still experiencing trouble, please try resetting your password. If you are still experiencing trouble, please contact email@example.com.
- Ongoing Interaction with LendIt Fintech
What is the corporate email for LendIt Fintech?
LendIt Fintech's general email inbox is firstname.lastname@example.org.What is LendIt Fintech's mailing address?
LendIt Fintech's mailing address is 530 7th Ave, Suite 505, NY, NY 10018.How do I sign up to receive updates from LendIt Fintech?
Please provide your first name, last name and email address via the "Get Updates" signup which is located at the bottom/footer of every LendIt Fintech webpage.Does LendIt Fintech host events beyond the primary conferences listed on the website?
LendIt Fintech offers an informative webinar series covering a range of fintech interests, and we co-organize meetups in cities around the world. The meetups typically are posted on our partner's sites; we encourage you to sign up for LendIt Fintech's news email to receive timely notifications, via "Get Updates" in the footer of our website pages.How can my company partner with LendIt Fintech?
In addition to becoming a Sponsor at one of our events — from hosting a stand to sponsoring an entire content track — companies have formed partnerships with LendIt Fintech to co-organize one or a series of webinars, meetups or media partnerships. For more information on partnering with LendIt Fintech, please contact us at email@example.com.How can I reach LendIt Fintech's Media/PR team?
For the Media/PR group in LendIt Fintech's Marketing department, please write firstname.lastname@example.org.
- Stand Information
What is my stand #?
Your stand number is listed on your sponsor/exhibitor agreement. If you do not have access to your agreement email email@example.com to request it.Where is the exhibit hall located?
The exhibit hall is located on the Mezzanine level at the Business Design Centre (BDC).Is the exhibit hall carpeted?
The exhibit hall is carpeted. Those wishing to build stands will need to protect the carpet from damage. Stand carpet must not be laid or affixed directly to the BDC carpet. For more information regarding flooring and carpeting, please contact the Venue Services Manager, Georgina Forester at GeorginaF@bdc.london.How do I order services and materials for my stand?
Can I serve food and beverage at my stand?
- Business Design Centre: Show Electrics, Internet, Lighting (You will need to create an account before placing any orders)
- Thorns: Stand furnishings
- Experience: Audio/Visual (Please see the order form in the Exhibitor Service Manual or click the link to email Tony Clark for more information.)
- Onward Display: Graphics
- Online Reprographics: Printing
- WES Logistics: Shipping and Material Handling
- Cvent Lead Capture Lead Retrieval
You may serve food and beverage at your stand. All food and beverage must be provided by Good Eating Company, the exclusive caterer at the Business Design Centre. Please join us on our LendIt Fintech Pub Crawl, beginning 17:30.Where should I ship my materials for the event?
Please arrange for all shipments to be sent to the WES/TJM Transport Warehouse beginning on 5 November. If shipment arrives to the warehouse before this date, storage fees will apply. Please contact WES Logistics to arrange your shipment to their warehouse at firstname.lastname@example.org. Please refer to the this site for information on shipping, and shipping labels.What is the procedure if I plan to hand deliver my materials to the BDC on move-in day?
Goods can only be delivered to the Business Design Centre during our posted build-up time. There is only vehicular access to the Loading Bay from Liverpool Road. There are 2 goods lifts in the loading bay for delivery of exhibit materials to stands.
Main Hall Goods Lift
Capacity 3000kg Size 3900mm x 1900mm x 1900m (height)
Gallery Hall Goods Lift
Capacity 3000kg Size 5500mm x 2550mm x 2500mm (height)
Exhibitors/Contractors should be aware that there are a number of doorways to pass through when taking items from the goods lifts to the Mezzanine. A site survey is advised for any exhibitors/contractors who wish to view the access/egress at the centre. Please contact Georgina Forester (GeorginaF@bdc.london), our Venue Services Manager, to arrange an appointment. A list of the doorway dimensions is available upon request.
- General Information
For any questions related to your sponsorship, please contact your Relationship Manager.Exhibitor Manual - Where do I find the exhibitor manual and other logistical information related to planning for the event?
The exhibitor manual can be downloaded by following this link. The manual contains information on ordering services, hotels, shipping and material handling, and general tips for participating at LendIt Fintech Europe.
- Key Dates/TimesWhere is the event being held?
LendIt Fintech Europe is being held at:
Business Design Centre (BDC)
52 Upper Street
London N1 0QH (see below for navigation zip code)
The BDC is located just outside the congestion zone on the A1. When using SatNav please use Postcode N1 0PW.What local transport is closest to the BDC?
The nearest tube station Angel (Northern line), is a five minute walk away allowing you to travel to the Central London within minutes. Just a little further in the opposite direction is Highbury and Islington with great underground and overground connections.Is there parking at the Business Design Centre?
There are 250 parking spaces available at the Upper Street Car Park located next to the BDC. You may pre-book your parking to guarantee space availability. For more information and parking rates please visit https://www.businessdesigncentre.co.uk/parking.
- Registration DetailsHow do I register my colleagues using our complimentary passes?
Go to LendIt Registration and enter all the relevant information. At the “Submit Payment” page, enter your company’s Complimentary Registration Pass Code as the “Discount Code” to finalize their registration.How many complimentary all-access passes does my company receive?
The number of all-access complimentary passes included in your package is listed on your sponsorship/exhibitor agreement. If you do not have access to your agreement please email email@example.com and we will provide you with this information.
When and where can I pick up my badges/passes for the event?
- Please have your team Register for their complimentary all-access passes by 26 October, 2018.
You can pick up your badges on Sunday, 18th November from 14:00 - 17:00. Registration is located in the lobby of the Business Design Centre.What is Lead Retrieval?
Lead retrieval is a means for capturing sales leads generated at LendIt Fintech Europe. Enhance your experience at LendIt Fintech with Cvent’s easy-to-use lead retrieval tool. Cvent, our registration vendor, gives two options for using their lead retrieval tool; bring your own device license or a device rental license. For more information regarding pricing and how to setup your portal, please contact us at firstname.lastname@example.org.