The Future of Digital Banking

Panelists include: Jeremy Balkin, HSBC Bank USA; Ash Exantus, BankMobile; Andrew Fang, Shanghai Huarui Bank; Mitch Siegel, KPMG; Moderator: Aaron Lucchetti, WSJ.

Banks of all sizes have been trying to figure out how to adapt to the changing landscape and at LendIt USA 2017 we hosted a panel to look at the future of digital banking; panelists cover how they see the future of banking, is it mobile only or mobile first, how do millennials help to guide strategies and when life becomes more complex how many different devices do people use; panelists focused on how to leverage social networks and how important digital strategies are to grow your audience; when doing partnerships who really owns the customer, is it the bank or does the customer feel more ownership to the social network or other type of partner; how do you compete with larger incumbent banks and how are smaller more nimble players able to gain market share; the panel also touches on different types of fees, how to make money in the digital age and how smaller firms can keep costs lower as they scale.