Roberto Hernandez
PrincipalPwC
Roberto is a principal with PwC’s Consumer Finance practice and is PwC’s Marketplace Lending Lead. He has extensive experience in advising banking and lending clients on customer experience, strategy, operations, risk management, process improvement, profitability analysis, and consumer compliance. Roberto has over 15 years' experience in the financial services industry in both a consulting capacity and also working for two of the top 10 global financial institutions. He is a frequent speaker at industry conferences and the author of several news articles as well as whitepapers on the topics of marketplace lending, customer experience, operational strategy, regulatory compliance response, and target operating model design (available at pwc.com/consumerfinance).