Comprehensive Deployment of Conversational AI in Banking
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In an increasingly mobile and connected world, consumers are looking for more from their banking partner. In this webinar, DBS Bank and Kasisto will share how an AI-powered virtual assistant helps people track, analyze and manage their money in an engaging experience that feels as natural as texting a friend, all while helping banks connect with their customers in a more personalized and meaningful way. They will share a year’s worth of evidence that proves that implementing AI in financial institutions greatly reduces costs while simultaneously improves the customer experience.
DBS Bank, a leading bank in Asia with over $320B in assets, is at the forefront of innovation creating lifestyle banking – seamlessly integrating banking into their customers’ everyday lives. By leveraging KAI Banking, Kasisto’s conversational AI platform, DBS created digibank, India’s first mobile-only bank, with just one-fifth of the resources of traditional banks. Very quickly, DBS leveraged the platform to expand their KAI assistant from India to Indonesia and Singapore, and from mobile to the web and Facebook Messenger. In addition, the KAI-powered assistant is bilingual conversing in English and Bahasa Indonesia.
DBS digibank itself breaks new ground, being a completely paperless, signatureless and branchless experience. That places a lot of responsibility on the virtual assistant as the face of the entire bank. With more than 1.5 million customers, the KAI assistant handles 82% of digibank customers’ requests and inquiries without human intervention. It’s an entirely new banking experience via intelligent conversations.
This is the world’s most mature deployment of a conversational AI assistant in a bank to date, and the in-depth case study serves as a blueprint for the coming wave of global banking innovation. Tom and Dror will dive into the proven use cases and best practices that led to significant cost savings as well as entirely new banking experiences. They will share what it takes to design, develop, deploy and maintain a chatbot that can handle 82% of digibank’s customer inquiries and requests without a live agent’s involvement.
Wednesday, January 24
2:00 PM - 3:00 PM eastern