- Registration & Payment
What is included in my ticket?
Your ticket grants you access to the conference and expo hall.I am no longer able to attend. What is your cancellation or refund policy?
We allow refunds up to 15 business days prior to the event date. You may cancel your own ticket by clicking through your confirmation email and going to "Modify my Registration." If you are requesting a refund after the 15 business day deadline, we can provide a credit towards a future event or transfer your ticket to a colleague.I am attending on behalf of an event sponsor company, how do I register?
The sponsoring company you represent was sent registration instructions. Please follow up with the respective team member of the sponsoring company for further instructions.I am already registered, but discovered a new promotional discount, can I apply this?
Any promotional codes received past the point of registration cannot be used retroactively.Is there a special rate for attending only certain days of the conference?
Your tickets provide you access to all days of the event. We do not offer one-day passes, however the days you wish to attend are up to your discretion.Are there complimentary tickets available for particular types of attendees?
We do offer special discounted pricing for certain attendees including students, government agencies, startups and others. To apply for special pricing, please see the Registration page or email firstname.lastname@example.org.Do you ever sell out of tickets?
We do not sell out of tickets however, the earlier you register the lower ticket price. Also those who register early are given updates for networking opportunites and early access to our agenda.Why am I charged VAT (value-added tax) on my registration?
VAT is applied to all registrations for our Europe event held in the United Kingdom. The standard VAT fee of 20% is applied to your sub-total cost. Whether you reside in the UK, in the EU or elsewhere, VAT is applied. If you have a United Kingdom VAT ID and wish to obtain a VAT receipt, please contact email@example.com with your VAT ID number and we will send you a receipt for your records.I need an Invoice of my registration for my Accounting department, where can I find that?
You may print your own invoice by clicking through your confirmation email and going to "Modify my Registration". Once you are there you will see a button that says "Print your Invoice".I need to utilize an alternative payment method. Can LendIt accommodate invoices or wires?
If you are experiencing issues registering online with a credit card, we can accommodate alternative methods. Please reach out to firstname.lastname@example.org for assistance.I can only attend one day, can I share my pass with my colleague?
Unfortunately, the pass you purchased is useable by only one ticket holder. Swapping of passes between conference days is not permitted.I can no longer attend, can i transfer my pass to a colleague?
Yes, you can transfer your ticket to a colleague or business partner. All ticket transfer requests must be submitted in writing 5 business days before the event to email@example.com. Please note that this ticket is only available for one person to use. You cannot transfer passes after the conference has already started.
I can’t locate my registration confirmation email.
If you are having trouble finding your confirmation email or did not receive one please email firstname.lastname@example.org.Is there a shuttle from local airports/train terminals/hotels to the event?
We do not provide transportation services to the InterContinental at the O2. We offer a room-block rate at the Intercontinental hotel, connected to the event. If you live in London or are staying elsewhere, our location is easily accessible using The Tube or by car.Where can I find hotel recommendations and block rates?
We have our own room block at InterContinental at the O2. Click here to see rates.I have dietary restrictions/food allergies, can you accommodate special requests?
We can accomodate most dietary restrictions. In the registration process we ask for your dietary restrictions and allergy details, which are taken into consideration when planning the catering for our events.Does LendIt assist with invitation letters for those who need a visa to travel and attend?
Yes, we can provide an Invitation Letter once you have registered. Please email email@example.com for assistance. In the case that your appplication is rejected, LendIt will refund you the full ticket price at no fee.To whom can I speak about my company becoming a sponsor of one of your events?My company is an event sponsor. When and how will I receive information about preparation and booth setup?
Our operations team will send you a welcome email with instructions on setting up your booth/space and an exhibitor manual, which will have detailed next-step instructions.I am a confirmed speaker, with whom do I coordinate?
You will coordinate with our Speaker Manager, Todd Anderson. Todd will help to answer any speaker related questions, collect all slide presentation material and be available on site to help manage all on site requests. He can be reached at firstname.lastname@example.org.What are LendIt’s audio and videotaping policies?
We do not allow professional crews to record or photograph unless they have been screened and approved by the LendIt Team. However, filming and photography with an attendees personal electronic device (such as cell-phone, tablet or handheld device) is allowed as long as one refrains from utilizing flash or disrupting the experience of the speaker and fellow delegates.Where can I access the Attendee List?
- Event Content / Website / Mobile App / Brella
When will the detailed agenda be available?
We will send out an email announcing when our agenda is ready for viewing.When is the trade show at the event? Who can visit this expo floor?
In order to visit the trade show floor, a ticket must be purchased to our event; there are no "expo only" passes. Our expo hall is open from 7:30 - 17:30. We encourage all delegates to visit our expo floor as it is a great place for networking and building relations with your peers.I'd like to propose a speaker/topic for LendIt's events. How can I submit my idea?
All speaker-related inquiries may be submitted via our Speaker Request Form.Will speaker presentation materials be shared?
Yes, speaker Power Point presentations will be posted on our Blog following the close of the conference.Will the sessions be videotaped and available to view online?
Yes, our website’s videos page normally includes all keynotes, sessions, panels, PitchIt, company demos and opening/closing remarks following the close of the conference.What features does your event mobile app provide?
Our event mobile app provides each attendee with:
I am having trouble logging into the mobile app.
- The most up-to-date event agenda
- Access to the complete attendee list
- The ability to send messages to all participants
- A map of the Exhibition Hall with booth locations
- The ability to post announcements on the activity feed
If you are experiencing issues with logging in, first make sure you are registered for the event and that you are attempting to log in with the correct email and password. Access to our mobile app is only for registered attendees. You will receive an email inviting you to the app once your app access has been processed. Typically, you will receive this email within 4-6 hours after completing your registration. If it has been more than 12 hours since you registered, please contact email@example.com for further assistance. If you have attended a previous LendIt conference and do not remember your password, reset your password from the login screen.I am registered for LendIt Europe, and I have not received an email invitation to the app.
Sometimes the automated invitation email ends up in our attendees’ junk mail folder. The email subject will be Welcome to LendIt Europe 2017 and the sender will be firstname.lastname@example.org. If you cannot find the email in your mailbox, please contact email@example.com for further assistance.I already have the LendIt app, and I don’t remember my password.
If you have attended a previous LendIt conference and do not remember your password, you can reset your password from the login screen.I am logged into the app, but the app is not working properly.
A poor connection to WiFi is the number one cause for app performance issues. If you are having any issues with the app, make sure you are connected to a WiFi network with a strong signal before attempting any of the other troubleshooting suggestions. In general, if the app seems to be behaving oddly, a force close is a great first start. This typically clears out any issues that might be going on. If this does not work, we suggest logging out of the app and signing back in. If neither of these options resolve your issue, try uninstalling/re-installing the app.What platforms can be used to access the app?
iOS: the iOS app is compatible with iPhones, iPads, and iPod touches running on an operating system of 8.0 and above. Device models older than the iPhone 4s, iPod touch 5th generation, and iPad 2 will not be able to run 8.0. If your DoubleDutch app is on version 7.0+ and you are using an iOS device, the app is only supported on iOS 9.0 and higher.
Android: the Android app is compatible with Android phones and tablets running on an operating system of 5.0 and above.
HTML5: HTML5 is a web-based application and can be accessed on a web-browser (optimized in Chrome) used for desktops, Blackberrys, and Windows phones.How do I log in from my web browser (HTML5)?
Visit http://bit.ly/lenditeurope17app, click on "HTML5" and log in with the same email/password you're using to access the native mobile app. Due to device variances and limitations, attendees using the HTML5 platform will notice a simplified feature set compared to our native iOS and Android apps. The general look and feel of the HTML5 version, as well as core functionality, is on par with the native apps as much as possible, but the following functionality is not supported:
How do I use the app?
- Offline mode - you must have an active connection to the Internet
- Language localization - HTML5 is not available in any languages other than English
- Direct (in app) Messaging
- In-app attendee badges
- Sync "My Agenda" with device calendar
- Personalized cards in the activity feed
- Sharing status updates to Facebook, Twitter, and LinkedIn
- Filtering the Attendee List by Attendee Group
- Use of @ mentions and #hashtags in status updates
Once you have logged into the app, we recommend checking out the Get Started section in the app to learn more about how to use some key features. To access in the app: Click More ☰ (icon in the bottom right corner) > Conference Details > Get Started.I still need help with the app.
If the FAQs have not answered your question(s), contact firstname.lastname@example.org for further assistance. At the event, you can visit Customer Service at Registration on the ground floor or the LendIt booth (#121) in the Arora Ballroom on the first floor for in-person assistance.What is Brella?
Brella streamlines the process of scheduling face-to-face meetings at events. LendIt Europe attendees must first sign up for Brella (we recommend connecting your LinkedIn account) and complete their profile before being able to accept or make meeting requests. All Brella 1:1 Meetings are 15 minutes long and located in the first floor foyer outside the Arora Ballroom.How do I get Brella?
Attendees can sign up for Brella here or get access from the app by clicking the Brella logo icon in the bottom navigation menu. The join code has been provided in emails to registered attendees and can also be found in the Conference Details section of the app.Where do I go for my Brella 1:1 Meetings?
All Brella Meetings are located in the first floor foyer outside the Arora Ballroom. Each scheduled meeting is assigned its own table so look for your assigned table number when it is time for your meeting.Any other tips for successful networking with Brella?
When you sign up for Brella, add your pitch (a quick description of your company) and tell attendees who you’re looking to meet and why you’re attending. Be sure to fill in your “offering” and “seeking” preferences so Brella’s matchmaking algorithm can make smarter meeting suggestions. When you receive a meeting request, don’t forget to confirm or decline the meeting. At the event, be on time for your scheduled meetings!I still need help with Brella.
If the FAQs have not answered your question(s), contact email@example.com for further assistance. At the event, your Brella-related issues can be addressed at the Brella Support Desk in the first floor foyer outside the Exhibition Hall.
- Ongoing Interaction with LendIt
What is the corporate email for LendIt?
LendIt's general email inbox is firstname.lastname@example.org.What is LendIt's mailing address?
LendIt's mailing address is 335 Madison Avenue, 16th Floor, NY, NY 10017.How do I sign up to receive updates from LendIt?
Please provide your first name, last name and email address via the "Get Updates" signup which is located at the bottom/footer of every LendIt webpage.Does LendIt host events beyond the primary conferences listed on the website?
LendIt offers an informative webinar series covering a range of fintech interests, and we co-organize meetups in cities around the world. The meetups typically are posted on our partner's sites; we encourage you to sign up for LendIt's news email to receive timely notifications, via "Get Updates" in the footer of our website pages.How can my company partner with LendIt?
In addition to becoming a Sponsor at one of our events — from hosting a booth to sponsoring an entire content track — companies have formed partnerships with LendIt to co-organize one or a series of webinars, meetups or media partnerships. For more information on partnering with LendIt, please contact us at email@example.com.