- Registration & Payment
What is included in my ticket?
Your ticket grants you access to the conference and expo hall.I am no longer able to attend. What is your cancellation or refund policy?
We allow refunds up to 15 business days prior to the event date. You may cancel your own ticket by clicking through your confirmation email and going to "Modify my Registration." If you are requesting a refund after the 15 business day deadline, we can provide a credit towards a future event or transfer your ticket to a colleague.I am attending on behalf of an event sponsor company, how do I register?
The sponsoring company you represent was sent registration instructions. Please follow up with the respective team member of the sponsoring company for further instructions.I am already registered, but discovered a new promotional discount, can I apply this?
Any promotional codes received past the point of registration cannot be used retroactively.Is there a special rate for attending only certain days of the conference?
Your tickets provide you access to all days of the event. We do not offer one-day passes, however the days you wish to attend are up to your discretion.Are there complimentary tickets available for particular types of attendees?
We do offer special discounted pricing for certain attendees including students, government agencies, startups and others. To apply for special pricing, please see the Registration page or email firstname.lastname@example.org.Do you ever sell out of tickets?
We do not sell out of tickets however, the earlier you register the lower ticket price. Also those who register early are given updates for networking opportunites and early access to our agenda.Why am I charged VAT (value-added tax) on my registration?
VAT is applied to all registrations for our Europe event held in the United Kingdom. The standard VAT fee of 20% is applied to your sub-total cost. Whether you reside in the UK, in the EU or elsewhere, VAT is applied. If you have a United Kingdom VAT ID and wish to obtain a VAT receipt, please contact email@example.com with your VAT ID number and we will send you a receipt for your records.I need an Invoice of my registration for my Accounting department, where can I find that?
You may print your own invoice by clicking through your confirmation email and going to "Modify my Registration". Once you are there you will see a button that says "Print your Invoice".I need to utilize an alternative payment method. Can LendIt accommodate invoices or wires?
If you are experiencing issues registering online with a credit card, we can accommodate alternative methods. Please reach out to firstname.lastname@example.org for assistance.I can only attend one day, can I share my pass with my colleague?
Unfortunately, the pass you purchased is useable by only one ticket holder. Swapping of passes between conference days is not permitted.I can no longer attend, can i transfer my pass to a colleague?
Yes, you can transfer your ticket to a colleague or business partner. All ticket transfer requests must be submitted in writing 5 business days before the event to email@example.com. Please note that this ticket is only available for one person to use. You cannot transfer passes after the conference has already started.
I can’t locate my registration confirmation email.
If you are having trouble finding your confirmation email or did not receive one please email firstname.lastname@example.org.Is there a shuttle from local airports/train terminals/hotels to the event?
We do not provide transportation services to the InterContinental at the O2. We offer a room-block rate at the Intercontinental hotel, connected to the event. If you live in London or are staying elsewhere, our location is easily accessible using The Tube or by car.Where can I find hotel recommendations and block rates?
We have our own room block at InterContinental at the O2. Click here to see rates.I have dietary restrictions/food allergies, can you accommodate special requests?
We can accomodate most dietary restrictions. In the registration process we ask for your dietary restrictions and allergy details, which are taken into consideration when planning the catering for our events.Does LendIt assist with invitation letters for those who need a visa to travel and attend?
Yes, we can provide an Invitation Letter once you have registered. Please email email@example.com for assistance. In the case that your appplication is rejected, LendIt will refund you the full ticket price at no fee.To whom can I speak about my company becoming a sponsor of one of your events?My company is an event sponsor. When and how will I receive information about preparation and booth setup?
Our operations team will send you a welcome email with instructions on setting up your booth/space and an exhibitor manual, which will have detailed next-step instructions.I am a confirmed speaker, with whom do I coordinate?
You will coordinate with our Speaker Manager, Todd Anderson. Todd will help to answer any speaker related questions, collect all slide presentation material and be available on site to help manage all on site requests. He can be reached at firstname.lastname@example.org.What are LendIt’s audio and videotaping policies?
We do not allow professional crews to record or photograph unless they have been screened and approved by the LendIt Team. However, filming and photography with an attendees personal electronic device (such as cell-phone, tablet or handheld device) is allowed as long as one refrains from utilizing flash or disrupting the experience of the speaker and fellow delegates.Where can I access the Attendee List?
- Event Content / Website / Mobile App
When will the detailed agenda be available?
We will send out an email announcing when our agenda is ready for viewing.When is the trade show at the event? Who can visit this expo floor?
In order to visit the trade show floor, a ticket must be purchased to our event; there are no "expo only" passes. Our expo hall is open from 7:30 -s 17:30. We encourage all delegates to visit our expo floor as it is a great place for networking and building relations with your peers.I'd like to propose a speaker/topic for LendIt's events. How can I submit my idea?
All speaker-related inquiries may be submitted via our Speaker Request Form.Will speaker presentation materials be shared?
Yes, speaker Power Point presentations will be posted on our Blog following the close of the conference.Will the sessions be videotaped and available to view online?
Yes, our website’s videos page normally includes all keynotes, sessions, panels, PitchIt, company demos and opening/closing remarks following the close of the conference.What features does your event mobile app provide?
Our event mobile app provides each attendee with:
I am having trouble logging into the mobile app.
- An up-to-date agenda, including keynotes and sessions
- Access to the complete attendee list
- The ability to send messages to all participants (including speakers)
- Moscone West event floorplan maps
- Access to make announcements on the activity feed
If you are experiencing issues with logging in, make sure you are registered for the event. You should have received an email inviting you to download the app. If you are registered and are still experiencing trouble, please try and reset your password. If you are still experiencing trouble please contact email@example.com.
- Ongoing Interaction with LendIt
What is the corporate email for LendIt?
LendIt's general email inbox is firstname.lastname@example.org.What is LendIt's mailing address?
LendIt's mailing address is 335 Madison Avenue, 16th Floor, NY, NY 10017.How do I sign up to receive updates from LendIt?
Please provide your first name, last name and email address via the "Get Updates" signup which is located at the bottom/footer of every LendIt webpage.Does LendIt host events beyond the primary conferences listed on the website?
LendIt offers an informative webinar series covering a range of fintech interests, and we co-organize meetups in cities around the world. The meetups typically are posted on our partner's sites; we encourage you to sign up for LendIt's news email to receive timely notifications, via "Get Updates" in the footer of our website pages.How can my company partner with LendIt?
In addition to becoming a Sponsor at one of our events — from hosting a booth to sponsoring an entire content track — companies have formed partnerships with LendIt to co-organize one or a series of webinars, meetups or media partnerships. For more information on partnering with LendIt, please contact us at email@example.com.